At Global Blue LLC, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the terms and conditions for returning products and receiving refunds.
1. Returns
Eligibility for Returns
Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
Timeframe: You have 30 days from the date of purchase to return an item.
Non-Returnable Items
Custom Products: Items made to order or personalized.
Perishable Goods: Food, flowers, newspapers, or magazines.
Health and Personal Care Items: Certain health and personal care items.
Sale Items: Items marked as “Final Sale” cannot be returned.
Return Process
Initiate a Return: Contact us at sales@globalbluellc.com with your order number and the reason for your return.
Receive a Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
Ship Your Item: Send your item back to us at the address provided in the return instructions. Ensure the RA number is clearly marked on the package.
Return Shipping Costs
Customer Responsibility: You are responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., you received an incorrect or defective item).
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
Refund Process
Inspection: Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund.
Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 10 business days.
Partial Refunds In certain situations, only partial refunds are granted (if applicable):
Items with obvious signs of use.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.
Late or Missing Refunds
Check Your Bank Account: If you haven’t received a refund yet, first check your bank account again.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Contact Your Bank: There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and still have not received your refund, please contact us at sales@globalbluellc.com.
3. Exchanges
Defective or Damaged Items
Contact Us: If you received a defective or damaged item, contact us immediately at sales@globalbluellc.com. with details and a photo of the defect.
Replacement: We will arrange for a replacement or refund for defective or damaged items.
4. Contact Us
For any questions or concerns about our Return & Refund Policy, please contact us:
Global Blue LLC reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.
Effective Date: May 18, 2024
Thank you for shopping with Global Blue LLC! We appreciate your business and are committed to providing you with an exceptional experience.
